{"id":1090,"date":"2021-12-28T10:50:59","date_gmt":"2021-12-28T08:50:59","guid":{"rendered":"https:\/\/remindshospitality.com\/how-can-i-reach-out-to-my-guest-to-up-his-experience\/"},"modified":"2021-12-28T10:50:59","modified_gmt":"2021-12-28T08:50:59","slug":"how-can-i-reach-out-to-my-guest-to-up-his-experience","status":"publish","type":"post","link":"https:\/\/remindshospitality.com\/en\/how-can-i-reach-out-to-my-guest-to-up-his-experience\/","title":{"rendered":"How can I reach out to my guest to up his experience?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The guest experience starts with her\/his\u00a0 first enquiry for a room directly to the hotel or via searching booking online. Apart from the right presentation of the hotel services and replying to the guests\u2019 requests in the best possible manner, the hotel must do the extra step &#8211; and proactively take\u00a0 care of the guests\u2019 needs before they even arise.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, a proper welcome letter with helpful information on the weather, arrival services and other useful tips will make a great first impression on the guest. Treating your customers as if they were friends who you care about will only do good for your business and income, as well as play a great part in managing an unexpected crisis later on! If a guest is already feeling welcomed and taken care of before her\/his arrival, there will be much less of a fuzz if something goes wrong after the check in! Messaging them the right way \u2013 not too much, aligning with your general concept, always in a professional and kind manner \u2013 may resolve issues in advance and result in a great overall experience that will translate into good reviews and profit.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The guest experience starts with her\/his\u00a0 first enquiry for a room directly to the hotel or via searching booking online. Apart from the right presentation of the hotel services and replying to the guests\u2019 requests in the best possible manner, the hotel must do the extra step &#8211; and proactively take\u00a0 care of the guests\u2019 &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/remindshospitality.com\/en\/how-can-i-reach-out-to-my-guest-to-up-his-experience\/\"> <span class=\"screen-reader-text\">How can I reach out to my guest to up his experience?<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":1026,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[23],"tags":[],"_links":{"self":[{"href":"https:\/\/remindshospitality.com\/en\/wp-json\/wp\/v2\/posts\/1090"}],"collection":[{"href":"https:\/\/remindshospitality.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/remindshospitality.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/remindshospitality.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/remindshospitality.com\/en\/wp-json\/wp\/v2\/comments?post=1090"}],"version-history":[{"count":0,"href":"https:\/\/remindshospitality.com\/en\/wp-json\/wp\/v2\/posts\/1090\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/remindshospitality.com\/en\/wp-json\/wp\/v2\/media\/1026"}],"wp:attachment":[{"href":"https:\/\/remindshospitality.com\/en\/wp-json\/wp\/v2\/media?parent=1090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/remindshospitality.com\/en\/wp-json\/wp\/v2\/categories?post=1090"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/remindshospitality.com\/en\/wp-json\/wp\/v2\/tags?post=1090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}