General – Reminds Hospitality https://remindshospitality.com/en/ Mon, 31 Jul 2023 10:01:37 +0000 en-US hourly 1 https://wordpress.org/?v=6.3 https://remindshospitality.com/wp-content/uploads/2021/11/favicon-150x150.png General – Reminds Hospitality https://remindshospitality.com/en/ 32 32 Marketing: At what point is my online rating important and how much should I care about it? https://remindshospitality.com/en/marketing-at-what-point-is-my-online-rating-important-and-how-much-should-i-care-about-it/ https://remindshospitality.com/en/marketing-at-what-point-is-my-online-rating-important-and-how-much-should-i-care-about-it/#respond Mon, 31 Jul 2023 09:58:44 +0000 https://remindshospitality.com/?p=1346 Marketing: At what point is my online rating important and how much should I care about it? Read More »

]]> The answer to this may seem obvious for some but still puzzles others, while it actually depends on many factors. A high online rating score is definitely an asset, but should one lose sleep over it? No. And the main reason for that is that travelers are now more trained than ever to determine whether a hotel may suit their needs, while many guests nowadays use rating as leverage to often take advantage of a property. If you are new to the hospitality industry, you may feel anxious about ratings and even go many more extra miles than you promised to extract a good review. Experience and training will reduce this stress, while providing services the best way possible and securing a sufficient number of reviews will make a nasty review much less important. Responding properly to reviews when possible will give you high credits and excluding malicious comments may also be possible on occasion, but at the end of the day improving and evolving along your customer needs will conclude to a great result!

]]> https://remindshospitality.com/en/marketing-at-what-point-is-my-online-rating-important-and-how-much-should-i-care-about-it/feed/ 0 How can I reach out to my guest to up his experience? https://remindshospitality.com/en/how-can-i-reach-out-to-my-guest-to-up-his-experience/ https://remindshospitality.com/en/how-can-i-reach-out-to-my-guest-to-up-his-experience/#respond Tue, 28 Dec 2021 08:50:59 +0000 https://remindshospitality.com/how-can-i-reach-out-to-my-guest-to-up-his-experience/ How can I reach out to my guest to up his experience? Read More »

]]> The guest experience starts with her/his  first enquiry for a room directly to the hotel or via searching booking online. Apart from the right presentation of the hotel services and replying to the guests’ requests in the best possible manner, the hotel must do the extra step – and proactively take  care of the guests’ needs before they even arise. 

For example, a proper welcome letter with helpful information on the weather, arrival services and other useful tips will make a great first impression on the guest. Treating your customers as if they were friends who you care about will only do good for your business and income, as well as play a great part in managing an unexpected crisis later on! If a guest is already feeling welcomed and taken care of before her/his arrival, there will be much less of a fuzz if something goes wrong after the check in! Messaging them the right way – not too much, aligning with your general concept, always in a professional and kind manner – may resolve issues in advance and result in a great overall experience that will translate into good reviews and profit.

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