General · Marketing: At what point is my online rating important and how much should I care about it? The answer to this may seem obvious for some but still puzzles others, while it actually depends on many factors. A high online rating score… Read More
Sales · Sales: Why are early bookings decreasing and how should a hotel handle it? First of all, many are rushing to blame covid-19 for the loss of early bookings. Anyone long enough in the industry can however confirm… Read More
Sales · Sales: Are tour operators necessary anymore? If covid-19 has taught us anything it is that we should appreciate any source supplying a customer flow towards a property. However, more and more… Read More
Press · Reminds Hospitality: The Trusted Partner of the Hotelier in Sales and Reservations Reminds Hospitality is a company that manages small and private tourist units with up to 60 rooms, but also individual, private villas that want to… Read More
Reservations · Room Upgrades – Should I do it and why? A room upgrade may turn an uninterested guest to an excited one with 0 effort. But we cannot give free upgrades to everyone, nor should… Read More
General · How can I reach out to my guest to up his experience? The guest experience starts with her/his first enquiry for a room directly to the hotel or via searching booking online. Apart from the right presentation… Read More
Reservations · Why should I outsource my reservations Department? Nowadays it seems that Reservations, the most basic selling & service point of the hotel, is becoming an extremely complicated field of work. As the… Read More
Sales · Group bookings – Do we want them and most importantly, do we need them? Group bookings should always have a separate policy and be treated in a completely different way every time. Sure, a 20-room request for a 30-room… Read More