Consultancy Services
REdefine your goals
A. New Hotel Concept & Improvement solutions
Who said opening a new hotel is an easy task? In an ever-evolving tourism industry, every new hotelier needs experienced allies to create a new project, small or large, innovative or classic. By investing wisely in the beginning, you can ensure maximum profitability and avoid costly mistakes.
Our approach is always based on the highest and best utilization of each space (HBU – Highest & Best Usage). Whether this concerns a brand new unit or repositioning/ rebranding of an existing unit.
We undertake to put your idea into practice by creating a new identity for the accommodation you imagined. In this process, we use the following tools:
- Market research: Includes, among others, a thorough research of supply-demand conditions, analysis of competitors, analysis of key demand drivers.
- Concept Development: After examining the offered space and based on the market analysis, we will suggest the best possible use of the space. The study will contain suggestions for the type of accommodation, types and number of rooms, opportunities in other places (eg restaurants, meeting rooms, etc.)
- Investment evaluation: We analyse the expected future cash flows of the business plan based on assumptions of occupancies, prices and other factors. Based on indicative construction / renovation costs, the investor can evaluate the financial returns.
B. Training (Front Desk – Back Office)
The tourism product is based on the people who frame it. The team behind each property is the one that will ensure the best possible customer experience.
We undertake to train your team and help you build a solid, functional hospitality base that will serve its goals.
We offer 1-1 seminars, training material, customized & standardized procedures and functions.
- Lack of training time due to the constant rotation of staff
- Lack of proper directions and procedures
We undertake to train your team and help you build a solid, functional hospitality base that will serve its goals.
We offer 1-1 seminars, training material, customized & standardized procedures and functions.
From the basic functions of the front desk and how to approach customers to crisis management, we train the staff with all necessary techniques in order for them to face any challenging situation more effectively.
Why choose it?
Lack of training leads to lower service quality that affects the property’s profitability
Due to constant rotation of staff there is no time to properly train it
Lack of proper directions and procedures (action plans) leads to lower productivity and practically unnecessary expenses for the property
From the basic functions of the front desk and how to approach customers to crisis management, we train the staff with all necessary techniques in order for them to face any challenging situation more effectively.
