Blog
- General ·
Marketing: At what point is my online rating important and how much should I care about it?
The answer to this may seem obvious for some but still puzzles others, while it actually depends on many factors. A high online rating score…
- Sales ·
Sales: Why are early bookings decreasing and how should a hotel handle it?
First of all, many are rushing to blame covid-19 for the loss of early bookings. Anyone long enough in the industry can however confirm…
- Sales ·
Sales: Are tour operators necessary anymore?
If covid-19 has taught us anything it is that we should appreciate any source supplying a customer flow towards a property. However, more and more…
- Reservations ·
Room Upgrades – Should I do it and why?
A room upgrade may turn an uninterested guest to an excited one with 0 effort. But we cannot give free upgrades to everyone, nor should…
- General ·
How can I reach out to my guest to up his experience?
The guest experience starts with her/his first enquiry for a room directly to the hotel or via searching booking online. Apart from the right presentation…
- Reservations ·
Why should I outsource my reservations Department?
Nowadays it seems that Reservations, the most basic selling & service point of the hotel, is becoming an extremely complicated field of work. As the…
- Sales ·
Group bookings – Do we want them and most importantly, do we need them?
Group bookings should always have a separate policy and be treated in a completely different way every time. Sure, a 20-room request for a 30-room…
