Blog
- Operation ·
Operation: How important is a happy housekeeping department that takes care of the guests?
Well just like a good cook, a great housekeeper should care about the guests’ needs as much as the business owner. Cleaning is a lot…
- Sales ·
Sales: Breakfast or no breakfast?
Many hotels offering breakfast have regularly considered and even proceeded to splitting price lists between breakfast and room-only rates. It may work well on occasions,…
- Sales ·
Group bookings – Do we want them and most importantly, do we need them?
Group bookings should always have a separate policy and be treated in a completely different way every time. Sure, a 20-room request for a 30-room…
- Reservations ·
Why should I outsource my reservations Department?
Nowadays it seems that Reservations, the most basic selling & service point of the hotel, is becoming an extremely complicated field of work. As the…
- General ·
How can I reach out to my guest to up his experience?
The guest experience starts with her/his first enquiry for a room directly to the hotel or via searching booking online. Apart from the right presentation…
- Reservations ·
Room Upgrades – Should I do it and why?
A room upgrade may turn an uninterested guest to an excited one with 0 effort. But we cannot give free upgrades to everyone, nor should…
