Room Upgrades – Should I do it and why?

A room upgrade may turn an uninterested guest to an excited one with 0 effort. But we cannot give free upgrades to everyone, nor should we! Room upgrading is a strategy that when performed properly, it will increase guests’ satisfaction and profit earning. How can a hotel profit on free upgrades, one may ask? When […]

How can I reach out to my guest to up his experience?

The guest experience starts with her/his  first enquiry for a room directly to the hotel or via searching booking online. Apart from the right presentation of the hotel services and replying to the guests’ requests in the best possible manner, the hotel must do the extra step – and proactively take  care of the guests’ […]

Why should I outsource my reservations Department?

Nowadays it seems that Reservations, the most basic selling & service point of the hotel, is becoming an extremely complicated field of work. As the industry is rapidly evolving affected by the technological evolutions outburst, hotel rooms distribution has become much more than emails and calls! Every hotel needs to secure their reservations/sales management; this […]