The answer to this may seem obvious for some but still puzzles others, while it actually depends on many factors. A high online rating score is definitely an asset, but should one lose sleep over it? No. And the main reason for that is that travelers are now more trained than ever to determine whether …
First of all, many are rushing to blame covid-19 for the loss of early bookings. Anyone long enough in the industry can however confirm that “early bookings” were already decreasing the past years. This is mostly related to the fact that there are now many more channels to distribute hotel sales and therefore many …
Sales: Why are early bookings decreasing and how should a hotel handle it? Διαβάστε Περισσότερα »
If covid-19 has taught us anything it is that we should appreciate any source supplying a customer flow towards a property. However, more and more financial scandals concerning tour operators around the globe leaving debts and hurt businesses is now a thing. The truth is that for the past years, people were increasingly turning to …
Sales: Are tour operators necessary anymore? Διαβάστε Περισσότερα »
Well just like a good cook, a great housekeeper should care about the guests’ needs as much as the business owner. Cleaning is a lot like cooking: it needs to be performed with great care, precision and targeting a great experience result. If the cleaning is good, the business will thrive much easier and guests …
Operation: How can a happy housekeeping department increase revenues? Διαβάστε Περισσότερα »
Many hotels offering breakfast have regularly considered and even proceeded to splitting price lists between breakfast and room-only rates. It may work well on occasions, depending on how organized the kitchen is and how ready it is to feed guests deciding to book breakfast on the spot. However, if your breakfast quality is higher than …
Group bookings should always have a separate policy and be treated in a completely different way every time. Sure, a 20-room request for a 30-room hotel may sound appealing but whether this will be a plus or minus for your income depends on many things. First of all, the demand on these certain dates should …
Group bookings – Do we want them and most importantly, do we need them? Διαβάστε Περισσότερα »
Nowadays it seems that Reservations, the most basic selling & service point of the hotel, is becoming an extremely complicated field of work. As the industry is rapidly evolving affected by the technological evolutions outburst, hotel rooms distribution has become much more than emails and calls! Every hotel needs to secure their reservations/sales management; this …
Why should I outsource my reservations Department? Διαβάστε Περισσότερα »
